Home Preparation

• Smart Lock (Recommended): If your door has a smart lock keypad, please create a password that guests can use (we highly recommend changing the guest access code per booking), and another code specifically for the HHC Team in case of emergencies. Please provide exact operating instructions, along with a reference photo.

• Lockbox: Please ensure that there are at least 2 copies of the entrance key available (the keys must have a tag with the property name, provided by HHC, or the street name). Install a lockbox on the front door and place one key inside it, and the second one on the kitchen counter. The lockbox should be in an easily accessible location for the guest. Kindly inform the HHC Team of its exact location, code, and provide a reference photo.

1. Storing all personal belongings
2. Providing separate, white cotton guest linens and towels
3. Dust A/C vents, grids, and fans; test A/C and fans
4. Check and clean all windows (interior), AND close and lock all windows before leaving
5. Check for pest control service needs
6. Check for stains on carpets, rugs, furniture, or curtains
7. Disinfect high-touch surfaces such as handles, doorknobs, and counters
8. Clean all the baseboards
9. Discard paper plates, plastic cups, plastic cutlery, and paper/plastic bags
10. Walk through and check the home is not only clean but staged attractively

1. Remove trash and recyclables; clean and sanitize trash can and replace trash bags
2. Clean and disinfect counters, cabinets, tables, and chairs
3. Clean range top and wipe inside of oven
4. Clean, scrub, and sanitize sinks and backsplashes
5. Clean and disinfect appliances (interiors and exteriors), including the inside of toaster oven, microwave, coffee maker, and phone
6. Empty and clean inside and outside of refrigerator and freezer (check ice quantity and quality) – we recommend adding a mini fridge in your garage and moving your fridge/freezer items there
7. Wash floor (sweep or mop)
8. Wipe down windows and windowsills
9. Refill soap dispenser(s) – see instructions here
10. Put out clean dish towels, new paper towels, and a new sponge
11. Ensure all dishes, utensils, pots and pans are clean and arranged in a visually appealing way
12. Clean and disinfect flatware, tableware, glasses, and mugs

1. All-white linens on the beds. Please ensure all beds are made in a
   ‘hotel-style’. Click HERE to see the video.
2. Check for wear and tear and clean/replace mattress pad, pillows, pillow protectors, sheets, and blankets
3. Vacuum floor and under beds
4. Remove trash and clean trash cans
5. Check for personal belongings or trash left in drawers, closets, under the bed, behind the headboards, and behind nightstands
6. Dust window sills and ledges
7. Dust furniture, knickknacks, ceiling fans, blinds, and windowsills and clean mirrors
8. Ensure clocks are on correct time and outlets are available for phone charging
9. Clean and disinfect stereos, game systems, TVs, and remotes
10. Ensure closets are emptied and stocked with appropriate number of hangers, floors fans, humidifier (if applicable), extra-clean blankets, and pillows in plastic storage bag/bin
11. Wash linens at highest temperature and dry completely before storing

*Please note that all linens and towels must be washed or professionally cleaned before first use.

1. Clean, scrub, disinfect, and sanitize showers, bathtubs, vanity, sink, and backsplashes
2. Clean mirrors
3. Clean and sanitize toilets (inside, outside, under the front, around the base, and behind)
4. Sweep and mop floors
5. Remove trash and clean trash cans
6. Wash tile walls.
7. Replenish soap, bathroom liquids, and amenities
8. Replenish toilet paper, fold toilet paper end into triangle and add HHC sticker (6 extra rolls under the sink)
9. Set clean towels and shower mat — use “hotel-standard” staging
10. Check for wear and tear or stains on towels
11. Ensure shower curtains or doors are free of mold and water spots
12. Wipe down windows and windowsills
13. Clean dust and debris on vents and fans
14. Clean and place hair dryer neatly under sink or in a drawer
15. Ensure tissue box is sufficiently full
16. Clean out drawers and cabinets

1. Clean and disinfect stereos, game systems, TVs and remotes
2. Ensure welcome sheet/book is in a visible place and is in good condition
3. Sweep, vacuum, and mop floors/carpets as applicable
4. Check under cushions and couches for debris and other items
5. Clean and straighten decor like pillows, blankets, etc.
6. Dust window sills and ledges
7. Dust and clean furniture, blinds, picture frames, knickknacks, ceiling fans, and lamps
8. Make sure all board games, movies, and books are in good condition and neatly organized
9. Wash windows (interior) and sliding glass doors
10. Sweep
11. If applicable, check fireplace has no ashes and firewood is neatly stacked

1. Dispose of all trash and recycling
2. Sweep
3. Ensure all owner items stored in the garage are secure
4. Sweep porch and dust off entry door
5. Wipe off patio set and straighten; ensure cushions are in good condition and are out for upcoming guests
6. Clean the BBQ grill, ensure grilling tools are clean and that there’s enough propane (if applicable) for upcoming guests
7. Ensure all outdoor lights are functioning
8. Walk around the property to make sure all cigarette butts and pet scat have been removed

1. Be sure washer and dryer are empty; clean out and wash lint trap
2. Wipe down machines (including seal areas) 
3. Wash floor (sweep or mop)
4. Remove trash and clean trash cans
5. Ensure laundry provisions are stocked (e.g., laundry detergent, dryer sheets, or fabric softener)
6. Ensure iron, ironing board, and distilled water are available and easy to locate

1. Store all valuables in a locked area
2. Zip ties for cabinets
3. Label personal areas (label maker)
4. Use masking tape to secure drawers you don’t want guests to access – place HHC stickers over masking tape